SESSION 1: Part 1: Dental Terminology and Dental Coding
Seminar: 9/6/18 5:30 - 8:30 pm, Registration: 5:00 pm
Understanding dental terminology and dental coding is critical for proper billing techniques for the practice, the insurance company, and the patient.
• Understand dental procedures and their respective ADA codes
• Learn how dental charting enhances your ability to properly post services and submit claims
• Implement coordination between the clinical staff and administrative team to makes this process seamless
SESSION 1: Part 2: HIPAA
• Understand basic definitions and concepts of HIPAA.Define the privacy officer’s responsibilities
• Review security standards and administrative overview
• Be familiar with key HIPAA requirements
SESSION 2: Dental Insurance
Seminar: 9/13/18 5:30 - 8:30 pm, Registration: 5:00 pm
• Discussion of different types of insurance plans, insurance verification, pre-tax estimates, claim submission, and case presentation.Review various plans and how to coordinate benefits
• Understand the claim submissions and payment process
• Learn about pre-treatment estimates
• Discuss case presentations
SESSION 3: Scheduling and Billing
Seminar: 9/20/18 5:30 - 8:30 pm, Registration: 5:00 pm
• Review scheduling, re-care, pre-booking, financial policy, billing, collections, and accounts receivable.
• Discover how to create systems for re-care, finance, time management, marketing and sales
• Understand principles of scheduling for maximum productivity
• Discuss re-care and pre-booking
SESSION 4: Telephone Skills, Communication, and Customer Service
Seminar: 9/27/18 5:30 - 8:30 pm, Registration: 5:00 pm
• Develop a practice philosophy that includes attitude, delivery of service, patient satisfaction, retention, and quality of service. Improve communication and customer service
• Discuss verbal skills
• Review new patient management
• Learn exceptional service techniques and service recovery
• Develop a clearly stated financial policy