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The Massachusetts Dental Society front office management program was created to fill the need of the MDS membership’s request to develop a comprehensive up-to-date training program for front office staff or for those wishing to update their front desk skills. Attendees will learn the various tasks associated with front office management and discover the practice mission statement “to provide the highest quality of dental care and service, and to treat each patient as a welcome guest.
 
Event Details

  • SESSION 1: Part 1: Dental Terminology and Dental Coding  
    Seminar: 9/6/18 5:30 - 8:30 pm,  Registration: 5:00 pm
     
    Understanding dental terminology and dental coding is critical for proper billing techniques for the practice, the insurance company, and the patient.
    • Understand dental procedures and their respective ADA codes
    • Learn how dental charting enhances your ability to properly post services and submit claims
    • Implement coordination between the clinical staff and administrative team to makes this process seamless
     
    SESSION 1: Part 2: HIPAA 
    • Understand basic definitions and concepts of HIPAA.Define the privacy officer’s responsibilities
    • Review security standards and administrative overview
    • Be familiar with key HIPAA requirements
     
    SESSION 2: Dental Insurance 
    Seminar: 9/13/18 5:30 - 8:30 pm,  Registration: 5:00 pm
     
    • Discussion of different types of insurance plans, insurance verification, pre-tax estimates, claim submission, and case presentation.Review various plans and how to coordinate benefits
    • Understand the claim submissions and payment process
    • Learn about pre-treatment estimates
    • Discuss case presentations 
     
    SESSION 3: Scheduling and Billing
    Seminar: 9/20/18 5:30 - 8:30 pm,  Registration: 5:00 pm
     
    • Review scheduling, re-care, pre-booking, financial policy, billing, collections, and accounts receivable.
    • Discover how to create systems for re-care, finance, time management, marketing and sales
    • Understand principles of scheduling for maximum productivity
    • Discuss re-care and pre-booking
     
    SESSION 4: Telephone Skills, Communication, and Customer Service
    Seminar: 9/27/18 5:30 - 8:30 pm,  Registration: 5:00 pm
     
    • Develop a practice philosophy that includes attitude, delivery of service, patient satisfaction, retention, and quality of service. Improve communication and customer service
    • Discuss verbal skills
    • Review new patient management
    • Learn exceptional service techniques and service recovery   
    • Develop a clearly stated financial policy

  • Blake Cohen,  practice management consultant and hygiene consultant, Summit Dental Partners, LLC
    Nancy Kagan, RDH, founder of Summit Dental Partners, LLC
    Pamela Dembski Hart, principal, Healthcare Accreditation Resources
    Kathy Pauze, founder of Pauze Systems Development and office administrator, The Center for Pediatric Dental Care, Brookline
    Marissa Thompson, RDH, BSDH, practice management consultant and hygiene consultant, Summit Dental Partners, LLC
Recommended Audience
  • Dentist; Office Staff
CEUs
  • 12.0
Financial Disclosure
  • The speakers have no financial relationships relevant to this presentation to disclose.
Cancellation Policy
  • Refunds can be made online up to 10 days prior to the class. You will receive a full refund minus a $10 processing fee. There are no refunds less than 10 days out including cancelations due to illness, late arrivals or weather. Full refund will be given if your class is cancelled for any reason by MDS. Please allow 4 to 6 weeks for processing. There is no refund for courses once the course begins. Registrants will be notified by e-mail if the course is canceled due to inclement weather or for any other reason by MDS. The e-mail will be sent to the e-mail address used to register.