From Opening Day to Top-Reviewed in One Year
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When and Where
5/15/2019 5:30 PM EDT
5/15/2019 8:30 PM EDT
Massachusetts Dental Society
Address Line 1
Two Willow Street
Address Line 2
Dr. Rosie Wagner opened a startup practice from scratch in 2012, and within one year, had the highest Yelp score for dentists in the Boston area. Within three years, the office earned the highest Yelp score in the country and she now has a waitlist of over 800 patients waiting to schedule appointments. What works well in creating your unique, patient-focused practice might be different than what you think and what you've been taught. By taking the focus away from production, new tech, and sterile, rubber-stamp marketing tactics, you can show your community that your office is a welcoming, safe, and long-term dental home. Dr. Wagner will guide attendees on designing systems for smooth practice operation; how to hire, train, and maintain staff; how to truly hear what your patients are asking of you; and what mistakes to avoid along the way.
• Understand how to produce genuine branding and marketing that allows your practice to stand out from all others
• Learn how to truly hear what your patients are asking of you, and the importance of changing your rhetoric and customer service to match
• Memorize the four questions you should be asking every patient before picking up a handpiece
• Cover the basics of systems design in a dental practice
Rosie Wagner, DDS
, co-chair, Massachusetts Oral HPV Prevention Taskforce and founder, Smiles By Rosie Family Dentistry in Somerville
MDS Dentist/Auxiliary Member $75
Non-MDS Member $105
Rosie Wagner has no financial relationships relevant to this presentation to disclose.
Refunds can be made online up to 10 days prior to the class. You will receive a full refund minus a $10 processing fee. There are no refunds less than 10 days out including cancelations due to illness, late arrivals or weather. Full refund will be given if your class is cancelled for any reason by MDS. Please allow 4 to 6 weeks for processing. There is no refund for courses once the course begins. Registrants will be notified by e-mail if the course is canceled due to inclement weather or for any other reason by MDS. The e-mail will be sent to the e-mail address used to register.