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When and Where
  • 5/13/2019 5:30 PM EDT
  • 5/20/2019 8:30 PM EDT
  • Massachusetts Dental Society
  • Two Willow Street
  • Southborough
  • Massachusetts
Event Details
  • Intended for dentists, dental office managers, dental hygienists, dental assistants, receptionists, and front office staff to establish proper protocol and workplace standards.
    May 13:    


    To run your office efficiently it is essential to attract, hire and develop great team members.  This class covers the skills to interview, hire and support team members through well written job descriptions and competitive benefits packages. 

    • Design effective job descriptions
    • Create compelling ads to recruit qualified team members
    • Understand the hiring and interview system
    • Be familiar with compensation and rewards

    May 20:  


    This class covers the training, teaching and accountability systems necessary to coach your team.
    • Appraise performance 
    • Increase your coaching and discipline skills
    • Implement team accountability
    • Develop termination proficiency 
  • Kathy Pauze, founder, Pauze Systems Development office and office administrator, The Center for Pediatric Dental Care, Brookline 
Recommended Audience
  • Assistant; Dentist; Hygienist; Office Staff
  • 6.0
Event Pricing
  • MDS Dentist/Auxiliary $199

    Non-MDS Member $499

Financial Disclosure
  • Kathy Pauze has no financial relationships relevant to this presentation to disclose.
Cancellation Policy
  • Refunds can be made online up to 10 days prior to the class. You will receive a full refund minus a $10 processing fee. There are no refunds less than 10 days out including cancelations due to illness, late arrivals or weather. Full refund will be given if your class is cancelled for any reason by MDS. Please allow 4 to 6 weeks for processing. There is no refund for courses once the course begins. Registrants will be notified by e-mail if the course is canceled due to inclement weather or for any other reason by MDS. The e-mail will be sent to the e-mail address used to register.

CERP logo

The Massachusetts Dental Society is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.