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When and Where
  • 4/29/2019 5:30 PM EDT
  • 5/20/2019 8:30 PM EDT
  • Massachusetts Dental Society
  • Two Willow Street
  • Southborough
  • Massachusetts
Event Details
  • Intended for dentists, dental office managers, dental hygienists, dental assistants, receptionists, and front office staff to establish proper protocol and workplace standards.
    CHOOSE THE ENTIRE 4 SESSION PROGRAM    
    OR REGISTER FOR:
    or
    April 29:
    SESSION 1: EMPLOYMENT LAWS AND RISK MANAGEMENT

    There is no way to manage your risk until you know what it is.  This interactive review of employment risk and industry regulations will allow you to make educated decisions and will be your first step to creating a safer and more productive practice. 

    LEARNING OBJECTIVES 
    • Overview of employment laws and the impact of recent changes
    • Identify potential risks within your practice and options to minimize them
    • Establish best human resources practices throughout your business
    • Review BORID regulations and uncover requirements to follow when hiring employees 

    May 6:
    SESSION 2: EMPLOYEE POLICIES AND DOCUMENTATION

    Outline necessary policies and procedures to make managing a team easier.  Using basic employee documentation as a foundation, we will use class member examples to run through policy implementation.

    LEARNING OBJECTIVES
    • Review a variety of employee manual and office policies 
    • Establish performance and behavior metrics within your practice  
    • Discuss a written information security policy 
    • Achieve a general understanding of State and Federal privacy laws
     
    May 13:    
    SESSION 3: RECRUITING AND RETENTION

    To run your office efficiently it is essential to attract, hire and develop great team members.  This class covers the skills to interview, hire and support team members through well written job descriptions and competitive benefits packages. 

    LEARNING OBJECTIVES
    • Design effective job descriptions
    • Create compelling ads to recruit qualified team members
    • Understand the hiring and interview system
    • Be familiar with compensation and rewards

    May 20:
    SESSION 4: PERFORMANCE MANAGEMENT AND TERMINATION

    This class covers the training, teaching and accountability systems necessary to coach your team.  

    LEARNING OBJECTIVES
    • Appraise performance 
    • Increase your coaching and discipline skills
    • Implement team accountability
    • Develop termination proficiency
  • Laurie LaBrie, president, Integrated Human Resources, Inc.
    Kathy Pauze, founder, Pauze Systems Development office and office administrator, The Center for Pediatric Dental Care, Brookline 
     
Recommended Audience
  • Assistant; Dentist; Hygienist; Office Staff
CEUs
  • 12.0
Notice
Financial Disclosure
  • Laurie LaBrie and Kathy Pauze have no financial relationships relevant to this presentation to disclose.
Cancellation Policy
  • Refunds can be made online up to 10 days prior to the class. You will receive a full refund minus a $10 processing fee. There are no refunds less than 10 days out including cancelations due to illness, late arrivals or weather. Full refund will be given if your class is cancelled for any reason by MDS. Please allow 4 to 6 weeks for processing. There is no refund for courses once the course begins. Registrants will be notified by e-mail if the course is canceled due to inclement weather or for any other reason by MDS. The e-mail will be sent to the e-mail address used to register.